Sync an Email with Salesforce
Highlight an Email and Click on Sync
Click on Unresolved Items
1. Review any unresolved items by clicking on the link.
2. Review the message from Salesforce which shows you have records which were added to Salesforce but need to be assigned to the corresponding record. Click close.
3. Reivew the type of unresolved item i.e. it could be an event, email or task.
4. Click on any of the types and match them to the correct record.